General
Suggestions
Dialing
Problems
If
you are having trouble dialing out, the problem might lie with the
phone number you've entered. Check for the following:
Are
the DNS Addresses Correct?
DNS
is a service that translates numeric Internet addresses into
easily-remembered hostnames ("pronetisp.net", for
instance). In order for this to work, your Internet software needs to
know the numeric address of Pronet's domain name (DNS) servers.
If
your DNS servers are specified incorrectly (or not at all), you'll
be unable to locate sites by their names, and will only be able to
talk to sites using their numeric addresses. If one of your servers
is right and any others are wrong, it will take a long time to locate
sites by their names. For the best possible results, please make sure
that you've set up your software to use:
Binghamton/Owego/Hancock
Primary: 12.23.44.2
Secondary:
12.23.44.3
Is
the Correct Baud Rate Set?
Try
lowering your baud rate. With some modems, if your baud rate is too
high, you may not connect well, or even at all. If you have a 28,800
modem, try setting your baud rate to 57,600 bps. And if you have a
14,400 modem, try setting it to 38,400. You can always try raising it
up to 115,200 for 28.8 modems or 57,600 for 14,400 modems to see if
you can achieve faster speeds.
Authentication
Woes
The
most obvious problem is when you've mistyped your username or
password and you can't log in. The username must be lower case and
the password must be lower case.
When
All Else fails, Reboot
Cold
Booting (shutting the computer all the way off, waiting a few
minutes, then turning the computer back on again.) not only will
reset the modem, but may fix other anomalies with your dial-up
software. Try it, it can't hurt.
Disk
Defragmenter
Go
to: Start, Programs, Accessories, System Tools, Disk Defragmenter.
This straightens out files on your computer and makes things run more
smoothly with less hard drive chatter.
Contact
the Manufacturer
If
you've tried everything and just don't know where to turn you may
want to contact the company that actually manufactures the hardware
or software that is giving you trouble. |
