Pronet's
Billing Procedures
Account Setup
A new customer
must be 18 years old to establish a dial-up account or mailbox with Pronet.
Untimed Access
accounts or mailboxes may be paid for monthly, quarterly, semi
annually, or annually. Lite Accounts may be paid for monthly,
quarterly, semi annually, or annually.
Invoices for
these accounts will be sent via mail. If it is required that the
person who should receive the invoices is different from the main
mail address for the account, please specify that person's mail
address at the time of setup.
By default, the
invoice will be sent to the main mail address for the account. Please
specify otherwise at the time of setup if someone else should be
receiving the invoices for the account.
Recurring
Charges & Payments
Pronet bills
for service by the calendar month, one month in advance. If an
account is activated in the middle of the month an invoice is sent,
billing the remaining days of that month plus the following month. In
most cases the first charges are part of the current month and all of
the following month.
Should Pronet
attempt to cash a check that is returned, a $20 returned check charge
will be applied to the account.
Pronet
mails invoices the first week of each month (quarterly,
semi-annual and annual accordingly). Payment is expected
by the due date. An account 30 days in arrears is considered
delinquent and will be disconnected. Pronet DOES NOT SEND
disconnect notices. The invoice will reflect any amount
in arrears. All accounts disconnected for non payment will
be charged a $15.00 reconnect fee. An account may be subject
to additional charges such as, $5.00 for forgotten password
or upgrade charges for constant switching between services.
Payments may be made by credit or debit card automatically.
The amount of the invoice will be charged to your card on
any day within the last ten days of the month. You will
not receive any invoices or receipts. It will be the cardholders
responsibility to keep information updated, ie. expiration
date, account number changes, etc. If the card is declined
an invoice will be mailed. If the card is declined three
times within the history of the account Pronet will no longer
accept this form of payment.
Cancellation
You must
let us know if you wish to cancel service. We will not consider lack
of usage as a reason to stop billing an account. If you do not inform
us of your wish to cancel, you will be responsible for all charges to
your account up until the day you do cancel or we terminate your
account for other reasons. Any unpaid balances will be sent to a
credit service for collection. Should you wish to cancel service with
Pronet, it is preferred that you call us for security reasons.
Since
Pronet bills one month in advance, if you choose to cancel
you must do so by month end. Pronet will not pro-rate charges
or payments if service is terminated within the month. If
you cancel mid month you may keep the service until month
end (if paid) or terminate then with no refund. Quarterly,
semi-annual and annual accounts will be handled the same,
with refund of any remaining unused months.
ACH
automatic payment
If
you would like to make regular monthly payments directly
from your banking account without writing a check, download
our ACH Form (PDF format). Just print the form, fill it
out, and bring it in or mail it to the Hancock
Office. It will take about 10 days to process. But then,
no more checks to write and save in postage, envelops and
time!
Click
here to Download the ACH Form! |
